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About this role
Join Nexus Analytics' Customer Success team and be the voice of our customers. As a Customer Success Manager, you'll build strong relationships with our clients, understand their goals, and ensure they get maximum value from our platform. You'll be the primary point of contact for assigned accounts, proactively identifying opportunities to support customer growth and reduce churn. This role is perfect for someone who loves solving problems, communicating clearly, and making customers feel heard. You'll work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and gather valuable feedback that shapes our product roadmap.
Responsibilities
- Build and maintain relationships with assigned customer accounts through regular check-ins and reviews
- Identify customer needs and recommend product features or solutions to drive adoption and satisfaction
- Monitor customer health metrics and flag at-risk accounts early to prevent churn
- Coordinate implementation, onboarding, and training for new customers
- Gather and communicate customer feedback to inform product improvements
- Document customer interactions and maintain accurate account records
Qualifications
- 1–2 years of customer-facing experience (customer success, support, sales, or account management preferred)
- Ability to manage multiple accounts and prioritize effectively
- Enthusiasm for building customer relationships and delivering great experiences
- Problem-solving mindset and comfort navigating ambiguity
- Proficiency with CRM software or similar customer management tools
- Strong communication skills with the ability to explain technical concepts clearly