Customer Service Representative

About this role

Join Urban Retail Ventures' Customer Service team and be the friendly face of our brand. You'll help customers resolve inquiries, answer questions, and ensure they have a great experience with us. This is a fantastic entry-level role perfect for someone who loves helping people and communicating clearly. You'll work with a supportive team, handling customer interactions across multiple channels and turning questions into positive outcomes.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other channels
• Resolve customer concerns and complaints with patience and professionalism
• Provide accurate product and service information
• Document interactions and maintain detailed customer records
• Follow company policies and procedures consistently
• Escalate complex issues to senior staff when needed

Qualifications

• Ability to stay calm and professional under pressure
• Basic computer skills and comfort learning new systems
• Genuine interest in helping customers
• High school diploma or equivalent
• Reliable and punctual with consistent attendance
• Strong written and verbal communication skills