Contract Systems Administrator

About this role

EduCore Institute seeks a Contract Systems Administrator to manage and monitor our system infrastructure. In this mid-level role, you will be responsible for day-to-day operations, maintenance, and optimization of our IT systems to ensure reliable service delivery across the organization. You will work within the IT Operations team, collaborating with colleagues to maintain system uptime, troubleshoot issues, and implement operational improvements. This is a contract position offering the opportunity to apply hands-on technical expertise in a mission-driven educational environment.

Responsibilities

• Monitor system infrastructure and performance metrics; respond to alerts and escalate issues as needed
• Perform routine maintenance tasks including patches, updates, and configuration management
• Troubleshoot and resolve system-related incidents within defined SLAs
• Document infrastructure configurations, procedures, and lessons learned
• Collaborate with IT Operations team to implement operational improvements and best practices
• Maintain accurate inventory of hardware, software, and system resources

Qualifications

• 3–5 years of experience in system administration or IT operations
• Ability to prioritize multiple tasks and respond to issues in a timely manner
• Clear written and verbal communication skills
• Familiarity with ticketing and asset management systems
• Strong troubleshooting and problem-solving skills
• Working knowledge of server operating systems, networking, and monitoring tools