Patient Advocate

About this role

Horizon Health Solutions is looking for a Patient Advocate to join our Patient Experience team in Phoenix, AZ. In this role, you'll be the voice for our patients, ensuring they receive quality care and have their concerns heard and addressed. You'll work directly with patients and care teams to resolve issues, answer questions, and improve their overall experience. This is a great opportunity to make a meaningful impact on people's lives while growing your skills in healthcare advocacy.

Responsibilities

• Listen to and document patient concerns, complaints, and feedback
• Investigate patient issues and work with care teams to find timely resolutions
• Educate patients about their rights, care options, and available resources
• Follow up with patients to ensure their concerns have been resolved satisfactorily
• Identify trends in patient feedback to help improve organizational processes
• Maintain detailed, accurate records of all patient interactions

Qualifications

• Ability to empathize with patients and remain calm under pressure
• High school diploma or equivalent
• Organizational skills and attention to detail
• Reliable transportation or ability to commute to Phoenix, AZ
• Strong communication and listening skills
• Willingness to learn healthcare systems and patient advocacy practices