Customer Support Representative

About this role

Become a part of Swift Logistics Network's Customer Support team, where you will be the dedicated contact for our logistics operations. You will address customer inquiries promptly, resolve issues efficiently, and keep clients updated throughout their shipping experience.

Responsibilities

• Address customer inquiries promptly through phone, email, and chat channels.
• Troubleshoot logistics issues and coordinate solutions with internal teams
• Provide shipment tracking information and status updates to clients
• Document customer interactions and maintain accurate records
• Escalate complex issues to supervisors when needed

Qualifications

• Ability to stay organized and prioritize multiple tasks
• Customer-focused mindset with patience and empathy
• High school diploma or equivalent
• Proficiency with email, chat, and phone systems
• Strong communication skills, written and verbal